The uncertainty about travel options due to the limitations of Covid-19
makes us particularly welcoming to our customers.
For a more confident ski holiday planning for our clients, we have updated the cancellation policy for season 2020/21 due to the uncertainty of Covid-19, to guarantee a full money refund for all booking cancellations related to Covid-19 restrictions
New terms apply to all Alps2Alps services: Ski Transfers, Ski Rental, Ski Delivery
For season 2020/2021 there is no cancellation administrative fee for all cancellations related to Covid-19 restrictions in the following cases:
The deadline for notifying us of a cancellation due to government restrictions on Covid-19 is no later than 24 hours prior to the scheduled time of service
Notify us for your Covid-19 related cancellation by sending an email to our Customer Service up to 24 hours before the scheduled time of your ski transfer, ski rental or ski delivery service.
Indicate a reason for your cancellation, which we can verify from publicly available sources
Get a 100% refund without any administrative costs
As you already know – Alps2Alps offers only private transfers, so it's already safer than public transportation, as the vehicle is reserved just for you and your companions.
Anyway, we take responsibility and make everyday car disinfection to be sure that you can feel safe in our vehicles. After each transfer, we disinfect all surfaces, including the luggage compartment. Once a day we make total disinfection of vehicles including ventilation system disinfection as well.
Alps2Alps drivers meet up to 20 customers every day, so we pay special attention to our drivers health monitoring. We check each drivers body temperature measurements several times a day. If there is any suspicion of the drivers health, we will change your transfer car immediately - it is possible only due to our large fleet of vehicles and the number of professional drivers employed.
The main security measure to limit the spread of Covid-19 is social distancing – so we would like to encourage you to use our ski rental service, to avoid crowded rentals on the slopes.Our logistics and communication with drivers system will divert you to Albertville or Geneva ski rental shop depending on the load.
The special waiting zone for customers in our Albertville shop helps to keep a safe distance, in case if there is another group of clients in the shop.
Besides – using Alps2Alps ski rental you avoid the return visit to ski rental shop – simply return your equipment to our transfer driver and proceed directly to the airport!
As it’s known, Covid-19 is difficult to pick up from surfaces, however, we make regular disinfection of returned equipment and all surfaces in the shops to be sure that our services are 100% safe for our customers
While we are confident that our ski rental shops guarantee a safe ski rental experience, we understand customers who want to completely avoid any premises where different people cross paths. That’s why we’re offering the safest type of ski rental in the Alps - Ski Delivery!
Alps2Alps ski delivery is undoubtedly the safest way to rent skis!
Check our ski rental offers here.
We would like to calm your mind and assure you, that Alps2Alps team is operating as usual and we have used this time to improve our services and to prepare for the next ski season.