Terms and Conditions


1. GENERAL

Alps2Alps.com acts as a representative for other companies (Suppliers) in selling ski passes. Each respective company is solely responsible for providing individual services and handling compensation in the event of any incidents. It’s important to note that each ski resort is serviced by different companies, ensuring specialized expertise and efficient operations.

Alps2Alps.com offer ski passes exclusively to customers who have booked Alps2Alps ski transfers. To book ski passes, please provide your transfer reference number during the booking process.

Contract is made between the person buying the ski pass (“the Buyer”) and the Alps2Alps.A contract will be entered into upon the issuance of an order confirmation by the Alps2Alps. The contract between the Alps2Alps and the Buyer is purely to act as an intermediary and to order ski passes from the Supplier and effect delivery by mail.

The contract between the Alps2Alps and the Buyer is limited to the purchase and delivery of Ski passes only. The Alps2Alps does not make any warranties as to the use, limitation, cancellation terms or other operating conditions of the lift passes themselves. The Suppliers does not give refunds for lift passes purchased in error nor will the Alps2Alps,  however we will make best endeavours to assist the Buyer in all circumstances. We think it is essential that you arrange suitable travel insurance which will cover you in most cases where you need to secure the value of the passes without use.


2. HOW TO GET YOUR SKI PASS

Email Confirmation:

  • After booking, Alps2Alps will send you an email with your booking confirmation. Up to 7 days before your trip, you will receive an email from us containing a QR code or e-code.
  • This code can be used to print your ski pass.

Lift Station Ticket Machines:

  • Arrive at the lift station.
  • Use the QR code or e-code at any ticket machine to print your physical ski pass.

Group Bookings (9 or More Passes):

If you've ordered 9 or more ski passes:

  • Visit the ticket office in person.
  • Present your QR code or e-code to the ticket office staff.
  • They will assist you in collecting your passes.

3. IMPORTANT

Ski passes purchased on Alps2Alps.com are non-transferable. Each pass is issued to the named individual(s) and cannot be sold, given away, or assigned to another person. Any attempt to transfer the ticket will render it void.

Valid Identification Required

The Supplier requests the customer’s full name and date of birth for any passes not intended for use by an adult, as defined in the order process.

The holder of the ski pass must present valid identification that matches the name on the ticket upon request. Failure to do so may result in denial of entry to the lifts and services without refund or compensation.

This condition is in place to ensure the security and orderly management of the ski area and to comply with applicable laws and regulations.


4. CANCELLATIONS & AMENDMENTS

Amendments to confirmed ski pass bookings must be requested no later than 8 days prior to the ski pass start date.Requests for cancellation of confirmed ski pass bookings should be made no later than 4 days prior to the ski pass start date.

Customers seeking amendments, cancellations, or refunds beyond the specified timeframe should visit the ticket office in person. If a cancellation is granted, it will be subject to a reimbursement of the order amount, minus 10%. This deduction helps offset processing and other costs associated with the order, which cannot be recovered by Alps2Alps.
No refund can be offered in the event of an early departure or the closure of lifts or pistes due to events outside of the influence of the company (bad weather, wind, natural events etc.).


5. REPLACEMENT FOR LOST OR DAMAGED SKI PASSES

To process lost or damaged ski passes with a period of validity of at least two days, the Customers should visit the ticket office in person.


6. CLOSE OF OPERATIONS, PISTE CLOSURE

Please note the closing times for the cable cars and ski lifts. Please be aware of weather-related closure of facilities and limited skiing times, in particular during non-peak periods in the winter season.
Using the ski area after the pistes have closed is extremely dangerous and is therefore strictly prohibited. During this period there are regular avalanche blasting operations, and ski pistes are also groomed (at times also using winch cables which are not visible to skiers) and the pistes are not inspected by the piste service teams at that time.


7. DISPUTE RESOLUTION FOR SKI PASSES

In the unlikely event of a dispute arising from a decision related to a ski pass, we have established the following steps for resolution:

  • The customer should first contact our Alps2Alps customer service team, outlining the issue in detail, providing relevant information.
  • Upon receiving the complaint, Alps2Alps will thoroughly review the case.
  • Within a reasonable timeframe, Alps2Alps will provide a written response to the customer. This response will detail the outcome of our review.
  • If the customer is unsatisfied with the response, they may escalate the dispute to an independent ombudsman or relevant regulatory authority for further review and resolution.

For more information feel free to call our helpline on +44 (0)20 3290 4046 or email to: info@alps2alps.com