Travel Safe With 
With COVID-19 limitations causing lots of uncertainty about international travel,
our procedures and precautions for all bookings mean we are a safe and welcoming option to our customers.
Money-back guarantee for COVID-related cancellations
So our customers can plan their ski holiday with confidence, despite covid uncertainty, we have updated our cancellation policy for the 2021/2022 ski season. We now offer a full money-back guarantee for all booking cancellations due to COVID-19 restrictions.
Cancellation terms apply to all Alps2Alps services, including ski transfers, ski rental, ski storage and delivery.
For the 2021/2022 ski season, there is no administration fee for all cancellations related to COVID-19 restrictions under the following circumstances:
- The Government of your departure country implements guidelines that you should not travel to your chosen destination for coronavirus-related issues;
- The Government at your chosen travel destination have imposed COVID-19 restrictions on travellers from your departure country;
- Flight cancellations due to COVID-19 restrictions;
- Your chosen ski resort closes due to COVID-19 restrictions;
- Alps2Alps are unable to provide your chosen services due to Government enforced COVID-19 restrictions.
The deadline to notify us of any cancellations due to government-imposed COVID-19 restrictions is no later than 24-hours before the scheduled time of service.
How to apply for a refund for a COVID-19 cancellation:
Let us know about your COVID-19 related cancellation by sending an email to our customer service team up to 24-hours before the scheduled time of your booked ski service.
Tell us the coronavirus related reason for your cancellation, including your departure country, so that we can verify this with publicly available sources.
Get a 100% refund without any administrative costs!
Alps2Alps COVID-19 safety measures for our ski services:
Regular vehicle disinfection
Alps2Alps only offers private ski transfers, meaning the vehicle is reserved for your party, so our rides are already far more COVID secure than public transport.
We take our responsibilities of keeping our customers as safe as possible very seriously. We disinfect all surfaces in the vehicle, including the luggage compartment, after every transfer. Once a day, we complete another more thorough disinfection of the car, including its ventilation system.
Monitor the health of our drivers
Sometimes our drivers meet up to 20 customers a day, so we prioritise monitoring their health for theirs and your safety.
We check our driver's body temperature several times a day. If we have any suspicions about their health we will change your transfer car immediately; this is only possible due to our impressive fleet of vehicles and the number of professional drivers we employ.
Safety measures at our ski hire shops
Social distancing is a vital safety measure for limiting the spread of COVID-19.
Our ski rental shops are far less busy than crowded rentals on the slopes, giving us more freedom to operate social distancing guidelines in our shops, even during peak season. Our Albertville ski rental shop has a dedicated waiting zone that helps to keep a safe distance between all of our customers.
Our drivers have a logistics and communication system in their vehicles that will divert them to the Albertville or Geneva ski rental shop, depending on which is the least busy and also more convenient for your journey.
Plus, using our Alps2Alps ski rental service means you don't have to return at the end of your trip to drop off your skis, return your ski equipment to your driver and head straight for the airport!
Although COVID-19 is difficult to pick up from surfaces, we are sure to thoroughly disinfect all returned ski equipment, as well as all of the surfaces in our shops.
Secure ski delivery service in French Alps
Despite all of the safety measures in our ski rental shops, we understand that some customers would still prefer to avoid any premises with multiple groups of people. That's why we're offering the safest type of ski rental in the Alps - Ski Delivery!
Alps2Alps ski delivery is undoubtedly the safest way to rent skis; check our ski rental offers here.
Planning your ski holiday should be calm and enjoyable, so we want to put your mind at ease. Our Alps2Alps team is operating as usual, and we have used this time to improve our services, upgrade our offerings and prepare for the upcoming ski season.
