The uncertainty about travel options due to the limitations of Covid-19 makes us particularly welcoming to our customers. The travel restrictions are starting to lift around the world, which means that long-awaited ski holidays may now be a reality!
COVID-19 related cancellations money-back guarantee
For more confident ski holiday planning for our clients, we have updated the cancellation policy for season 2020/21 due to the uncertainty of Covid-19, to guarantee a full money refund for all cancellations related to Covid-19 restrictions. New terms apply to all Alps2Alps services.
COVID-19 money-back guarantee includes all services provided by Alps2Alps:
- Ski transfers
- Ski rental
- Ski delivery
For season 2020/2021 there is no cancellation administrative fee for all cancellations related to Covid-19 restrictions in following cases:
- The government of country you are traveling from, are implementing directives that, due to Covid-19, do not recommend traveling to your chosen destination.
- The authorities at your destination have imposed Covid-19 restrictions on travelers from your country.
- Your flight is cancelled because of Covid-19 restrictions
- Your destination ski resort is closed because of Covid-19 restrictions
- We (Alps2Alps) are unable to provide services due to government restrictions on Covid-19.
The deadline for notifying us of a cancellation due to government restrictions on Covid-19 is no later than 24 hours prior to the scheduled time of service.
How to apply for Covid-19 cancellation money-back-guarantee:
- Notify us about COvid-19 related cancellation by sending an email to our Customer Service team up to 24 hours before the scheduled time of your transfer.
- Indicate a reason for your cancellation, which we can verify from publicly available sources
- Get a 100% refund without any administrative costs.
Covid-19 safety measures in Alps2Alps vehicles.
Car disinfection
As you already know – Alps2Alps offers only private transfers, so it's already safer than public transportation, as the vehicle is reserved just for you and your companions. Anyway, we take responsibility and make everyday disinfection to be sure that you can feel safe in our vehicles. After each transfer, we disinfect all surfaces, including the luggage compartment. Once a day we make total disinfection of vehicles including ventilation system disinfection as well.
Driver’s health monitoring.
Alps2Alps drivers meet up to 20 customers every day, so we pay special attention to driver health monitoring. We provide drivers' body temperature measurements several times a day. If there is any suspicion of the driver's health, we will change your transfer car immediately - which is possible only due to our large fleet of vehicles and the number of professional drivers employed.
Covid-19 Safety measures in Alps2Alps ski rental shops.
The main security measure to limit the spread of Covid-19 is social distancing – so we would like to encourage you to use our ski rental service, to avoid crowded rentals on the slopes. Our logistics and communication with drivers system will divert you to Albertville or Geneva ski rental shop depending on the load. The special waiting zone for customers in our Albertville shop helps to keep a safe distance, in case if there is another group of clients in the shop.
Besides – using Alps2Alps ski rental you avoid return visit to ski rental shop at all – simply return your equipment to our transfer driver and proceed directly to the airport!
As it’s known, Covid-19 is difficult to pick up from surfaces, however, we make regular disinfection of all surfaces (and even returned equipment) in the shops to be sure that our services are 100% safe for our customers.
Alps2Alps ski delivery option in French Alps.
While we are confident that our ski rental shops guarantee a safe ski rental experience, we understand customers who want to completely avoid any premises where different people cross paths. That is why we offering the safest type of ski rental in the Alps - Ski delivery!
This means that you can place a ski rental order on our website and we will deliver the skis directly to your hotel or chalet - so you completely avoid the ski rental shop premises.
Alps2Alps ski delivery is undoubtedly the safest way to rent skis!
Check our ski rental offers here.
We would like to calm your mind and assure you, that Alps2Alps team is operating as usual and we have used this time to improve our services and to prepare for the next ski season.
Flying during Covid-19
You may be interested to know: the modern planes have a very sophisticated air filter system which catches 99.99% of particles, including bacteria and viruses like COVID-19. The cabin air is replaced with new fresh air from outside regularly - every two to three minutes – so it means, flying remains one of the safest travel alternatives even during COVID-19 and the risk of catching an infection on an aircraft actually is quite low. Anyway - there are some simple measures you can take to further reduce the risk when traveling:
- Book your tickets and check-in online to minimize contact at the airport;
- Respect social distancing during luggage drop-off, security checks, boarding and baggage claim;
- Wear a mask and clean your hands.
In addition, airlines regularly update current information on travel restrictions and their cancellation policies:
EasyJet - advices for travellers
British Airways - Coronavirus travel and service updates
SAS - Coronavirus (COVID-19) updates
Turkish airlines - Coronavirus (COVID-19) Travel Information
EL AL – Israel airlines - Coronavirus – Policy and Updates
Icelandair - Travel safe with Icelandair
Transavia - Update coronavirus
Covid-19 travel resources
Travel restrictions and rules in every country are different and still subject to change on a short notice. Therefore, we kindly advice - please, check the regulations in your destination country before your journey. For your convenience, here are the latest regulations and information sources to ensure safe journeys:
European Parliament
IATA travel centre
France
Austria
Italy
Switzerland
Germany (in German)
Keep safe and healthy,
Alps2Alps team.
