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Changes and Cancellations to Your Booking

We understand that plans can change. That’s why we’ve taken the time to make our changes and cancellation policies as clear as possible. 

Find everything you need to know about making an amendment or cancelling your booking below. 

How to Amend Your Transfer Booking

If you need to change your booking, amendments can be made via email to our Customer Service team up to 3 days prior to the date of your booked transfer. 

However, please be aware that we can only answer emails within our UK office hours. 

While we do our best to make any requested changes, we cannot guarantee that all requests will be met.

How To Cancel Your Transfer Booking

To cancel your booking, please send an email to our Customer Service team up to 3 days before the date of your transfer.

Amendments and Cancellation Charges

Charges may apply when you amend or cancel a booking.

Amendments

We don’t take an administration fee for amending your booking. However, you will be required to pay any differences in price for your new booking or service.

Cancellations

We collect a 10% administration fee for any cancellations made up to 3 days before the transfer date. If you cancel later than 3 days before, higher charges may apply- up to 100% of the booking cost.

The Supplier may charge the cancellation or amendment charges shown in their booking conditions. This could start from 10% of the transfer cost and increase closer to the date of departure.

Changes and Cancellations By the Supplier

If the Supplier cancels or makes any significant changes to your confirmed services, we will notify you as soon as possible. 

We will endeavour to find a suitable alternative service for you at no extra cost. However, we are unable to provide any further compensation. 

For further information, please refer to our full booking terms and conditions.

Our Brexit Money Back Guarantee

With our money back Brexit guarantee, you can feel safe in the knowledge that you will be financially protected, whatever the future brings.

If you decide to cancel your transfer for any reason, we’ll refund you in your own currency- irrelevant of currency fluctuations. Find out more about this guarantee and how to make your investment future-proof.