Which destinations do you cover?

Please visit our destination page for a list of all transfer destinations and resorts. Should your required destination not be on the list please contact us by email or phone.\n

Do you offer transfers from other locations?

We offer transfers from hotels, private addresses, other train and bus stations. Please contact us by email or telephone to make a booking\n

What are typical waiting times?

With private transfers, waiting times are virtually zero. We leave as soon you and your group have collected your luggage and come though arrivals.With shared transfers there may be a waiting time of up to two hours depending on the shared service you chosen. Alps2Alps will always schedule shared vehicles to minimise waiting times for our customers. Any airport transfer can have delay factors out of our control such as excessive road traffic during peak times, flight delays, adverse weather conditions and any passenger caused delays. Alps2Alps will try to minimise any waiting time, but we can’t guarantee a minimum waiting time.\n

What happens in the case of delays?

In the case the Alps2Alps representative is delayed, you will be notified immediately with alternative arrangements. In the case that you, your flight or train is delayed we will wait for you whenever possible. If you booked a private transfer we will wait for up to 1 hour, depending on our vehicle schedule. If delays are too long we will transfer you with an alternative private transfer vehicle. If you are booked on a shared transfer we will take you on the next scheduled shared service. For delays longer than 1 hour, the additional charges may apply. For more information please check section DELAYED, CANCELLED AND RESCHEDULED FLIGHTS here.\n

Are all transfers door to door?

Yes, all transfers are door to door. Exceptions: if the road is closed if it’s too narrow for the car or if the resort is a car-free area. In these cases the clients will be taken as close as possible to their accommodation.\n

What happens during poor weather/road conditions?

Usually, it just means longer transfer times. The Alps2Alps team will contact you to reschedule your pick up time from the resort if bad road conditions are expected. All of our cars are absolutely equipped for winter conditions – we have winter tyres and snow chains, plus our drivers are specially trained in mountain driving and in safe driving during bad road conditions. Occasionally during poor weather conditions your transfer time can increase twice, so please follow our suggestions regarding your pick up time from the resort.\n

Do you offer transfers to other ski resorts?

Yes, we offer transfers to various ski resorts across the Alps and from many major European airports. Please check our website for a full list of destinations.\n

How do I find the best route to my ski resort?

Simply enter your pick-up and drop-off destinations and timings into our website and we’ll find the best routes for you. \n

Are there rest stops along the transfer routes?

Just ask your driver if you need a rest stop or comfort break along your journey.\n

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