We understand that your plans can change. Besides, the uncertainty about travel options due to the limitations of Covid-19 makes us particularly welcoming to our customers. That’s why we’ve taken the time to make our changes and cancellation policies as clear as possible.
Find everything you need to know about making an amendment or cancelling your booking below.
To cancel your booking, please send an email to our Customer Service team up to 3 days before the date of your transfer.
We collect a 20% administration fee for any cancellations made up to 3 days before the transfer date. If you cancel later than 3 days before, higher charges may apply- up to 100% of the booking cost.
The Supplier may charge the cancellation or amendment charges shown in their booking conditions. This could start from 20% of the transfer cost and increase closer to the date of departure.
Here at Alps2Alps, you can make payments both in EUR and GBP.
With our same currency refund guarantee, you can feel safe in the knowledge that you will be financially protected, whatever the future brings.
If you decide to cancel your transfer for any reason, we'll refund you in your currency- irrelevant to currency fluctuations. Find out more information about this guarantee and how to make your investment future-proof.
If you need to change your booking, amendments can be made via email to our Customer Service team up to 3 days prior to the date of your booked transfer.
However, please be aware that we can only answer emails within our UK office hours.
While we do our best to make any requested changes, we cannot guarantee that all requests will be met.
We don’t take an administration fee for amending your booking. However, you will be required to pay any differences in price for your new booking or service.